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1. INTRODUCTION |
This policy provides how OPEN HEALTHCARE VIET NAM JOINT STOCK COMPANY (OHVN) secures and stores users' personal information. OHVN is committed to protecting customers' privacy and complying with the laws of Vietnam regarding personal data. By selecting the "Agree" option when accessing, installing the application, or using our services, you ("User") confirm that you have read, understood, and fully agreed to comply with the terms of our policy below: |
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2. DATA PROTECTION COMMITMENT OHVN is committed to fully complying with Vietnamese legal regulations on the protection of personal data collected from Users and implementing appropriate management, technical, and legal measures to ensure data security. OHVN is responsible for reporting and coordinating with personal data protection authorities to promptly handle security incidents or data breaches in accordance with applicable laws. |
3. DATA PROTECTION MEASURES 3.1. Management Measures:
3.2. Technical Measures:
3.3. Protection of Sensitive Personal Data: Sensitive data refers to the types of data specified in Sections 2.3, 2.4, and 2.5 of OHVN's Privacy Policy – Data Collection and Usage, which are lawfully collected by OHVN. OHVN is committed to applying the following data protection measures:
3.4. Cooperation with Regulatory Authorities:
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4. SERVER LOCATION AND DATA STORAGE OHVN commits to hosting its servers in Vietnam and fully complying with Vietnamese regulations on data protection, ensuring that data is stored on servers that meet ISO 27001 standards with a retention period of 5 years, except in cases where the User requests data deletion. |
5. DISCLAIMER OHVN is committed to implementing the highest standards of personal data protection. However, in all cases, OHVN disclaims any legal liability related to users' personal data, including but not limited to:
Users are responsible for protecting their personal accounts, following OHVN's security instructions, and not sharing personal information with any unauthorized parties. |
6. POLICY CHANGES OHVN reserves the right to change, update, or adjust the privacy policy, terms of use, and related regulations to meet legal requirements, adapt to operational practices, or improve service quality. Any significant changes will be notified at least seven (07) days in advance via OHVN's website or service platform. In the event of any amendments to the Policy, users have the right to refuse continued use of the service if they do not agree with the changes. Continued use of the service shall be deemed as the user's acceptance of the revised terms. |
7. TERMS OF COMPENSATION FOR DAMAGES To the fullest extent permitted by law, OHVN shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of its services, security breaches, or any incidents beyond OHVN’s reasonable control. The user agrees to indemnify, defend, and hold OHVN, its affiliates, employees, directors, and representatives harmless from any claims, demands, losses, liabilities, or expenses (including but not limited to reasonable attorney fees) arising from:
In all circumstances, OHVN's total liability for any claims (if applicable) shall not exceed the amount the user has paid for the affected service within the last 12 months before the claim arises. |
8. GOVERNING LAW, COMPLAINTS AND DISPUTE RESOLUTION All OHVN terms and policies are governed and complied with under the laws of the Socialist Republic of Vietnam. In case of any complaints related to OHVN's data policy, customers are requested to contact OHVN for resolution within a maximum period of thirty (30) working days from the date OHVN receives the complaint, except in cases of complex complaints. Any disputes or claims arising from or related to OHVN's policy will be prioritized for resolution through negotiation and amicable settlement in good faith. If no agreement is reached, the dispute will be resolved at the competent court where OHVN's head office is located unless otherwise agreed by the parties or required by law. The court's final decision will be binding, and the parties must comply. All costs related to dispute resolution, including but not limited to legal fees (including reasonable attorney fees), court fees, and other expenses, will be borne by the losing party. |
9. CONTACT INFORMATION Open HealthCare Vietnam Joint Stock Company was established under Enterprise Registration Certificate No. 0109189138, initially issued by the Business Registration Office on May 20, 2020, and amended for the sixth time on September 4, 2025. If customers need support or have inquiries, please contact us via the following channels:
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