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1. INTRODUCTION |
This policy is the regulation of OPEN HEALTHCARE VIETNAM JOINT STOCK COMPANY (OHVN) on user rights and data access policy. OHVN is committed to protecting customer privacy and complying with Vietnamese law on personal data. By selecting the "Agree" option when accessing, installing the application, or using our services, you ("User") confirm that you have read, understood, and fully agreed to comply with the terms of our policy below: |
2. USER RIGHTS During OHVN's management and processing of data, Users have the following rights: 2.1. Right to Access Data Users may request OHVN to provide information regarding the type of personal data collected, its purpose of use, and any third parties with whom the data has been shared (if applicable). OHVN will provide a copy of the personal data if the user submits a valid request. 2.2. Right to Rectify Data Users have the right to request corrections or updates to their personal data if the information is inaccurate or incomplete. 2.3. Right to Erase Data Users may request OHVN to delete their personal data in the following cases:
OHVN will delete the data within 72 working hours, except in cases where legal regulations require retention. 2.4. Right to Object to Data Processing Users have the right to object to OHVN processing their personal data in certain circumstances, particularly for marketing or automated analysis purposes. 2.5. Right to Withdraw Consent Users may withdraw their consent for personal data processing at any time; however, this may affect the services provided by OHVN. 2.6. Right to Data Portability Users may request OHVN to provide their personal data in a portable format for use with another service (if any). 2.7. Other Rights as Provided by law 3. METHOD OF EXERCISING RIGHTS 3.1. For data that can be modified, supplemented, replaced, or deleted directly on the website/application OHVN will automatically or promptly process the user’s request within 72 hours from the time the request is made. 3.2. For cookies tracking activity on the website If users choose to reject tracking via cookies, they can access their browser settings, search for the "Cookies" section, and select the "Block all cookies" option. OHVN cookies will immediately stop collecting the user's information. 3.3. For other types of data Users may exercise their rights by sending an email with specific requests to: cs@ohvn.vn. Within 72 working hours from receiving the request, OHVN will process the request and notify the User of the outcome. |
4. DISCLAIMER OHVN is committed to implementing the highest standards of personal data protection. However, in all cases, OHVN disclaims any legal liability related to users' personal data, including but not limited to:
Users are responsible for protecting their personal accounts, following OHVN's security instructions, and not sharing personal information with any unauthorized parties. |
5. POLICY CHANGES OHVN reserves the right to change, update, or adjust the privacy policy, terms of use, and related regulations to meet legal requirements, adapt to operational practices, or improve service quality. Any significant changes will be notified at least seven (07) days in advance via OHVN's website or service platform. In the event of any amendments to the Policy, users have the right to refuse continued use of the service if they do not agree with the changes. Continued use of the service shall be deemed as the user's acceptance of the revised terms. |
6. GOVERNING LAW, COMPLAINT AND DISPUTE RESOLUTION All OHVN terms and policies are governed and complied with under the laws of the Socialist Republic of Vietnam. In case of any complaints related to OHVN's data policy, customers are requested to contact OHVN for resolution within a maximum period of thirty (30) working days from the date OHVN receives the complaint, except in cases of complex complaints. Any disputes or claims arising from or related to OHVN's policy will be prioritized for resolution through negotiation and amicable settlement in good faith. If no agreement is reached, the dispute will be resolved at the competent court where OHVN's head office is located unless otherwise agreed by the parties or required by law. The court's final decision will be binding, and the parties must comply. All costs related to dispute resolution, including but not limited to legal fees (including reasonable attorney fees), court fees, and other expenses, will be borne by the losing party. |
7. CONTACT INFORMATION Open HealthCare Vietnam Joint Stock Company was established under Enterprise Registration Certificate No. 0109189138, initially issued by the Business Registration Office on May 20, 2020, and amended for the sixth time on September 4, 2025 If customers need support or have inquiries, please contact us via the following channels:
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